![]() We must receive the return/exchange merchandise before any refunds are processed, or exchanged items are shipped back out to you. Please note that customers are personally responsible for cost of return shipping on ALL returns and exchanges. We are here to ensure you have a positive experience with the entire process! If you have a defective item, please contact us at, as we resolve these issues personally and on a case-by-case basis. This includes apparel that arrives with holes or torn seams, vinyls that do not play properly, etc. Refunds and exchanges will be processed for any DEFECTIVE items.If your media has been returned opened, dented, or broken, we CANNOT process a refund or exchange. CDs, vinyls, DVDs, etc., must be factory sealed and undamaged. If the item is dirty, has a foul odor, or has pet hair on it, we will NOT process a refund or exchange. Apparel must be CLEAN, unworn, and unwashed.We accept returns and exchanges for any reason within 30 days of receipt, as long as the items are in their original shipped state.
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